{"id":14904,"date":"2024-10-13T17:48:43","date_gmt":"2024-10-13T22:48:43","guid":{"rendered":"https:\/\/www.iestpsullana.edu.pe\/?page_id=14904"},"modified":"2024-10-13T18:39:39","modified_gmt":"2024-10-13T23:39:39","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.iestpsullana.edu.pe\/?page_id=14904","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14904\" class=\"elementor elementor-14904\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e159f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e159f2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a4ff4e9\" data-id=\"a4ff4e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3919d4a elementor-widget__width-initial e-transform elementor-widget elementor-widget-spacer\" data-id=\"3919d4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:90,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_laptop&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet_extra&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile_extra&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8870860 elementor-widget elementor-widget-heading\" data-id=\"8870860\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b99890 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b99890\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0751511\" data-id=\"0751511\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f30a7ce elementor-widget elementor-widget-heading\" data-id=\"f30a7ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571),<br>nuestra Instituci\u00f3n cuenta con el libro de reclamaciones virtual a su disposici\u00f3n.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f82e0c1 elementor-widget elementor-widget-image\" data-id=\"f82e0c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"423\" height=\"140\" src=\"https:\/\/www.iestpsullana.edu.pe\/wp-content\/uploads\/2024\/10\/img_libro_reclamaciones.jpg\" class=\"attachment-large size-large wp-image-14908\" alt=\"\" srcset=\"https:\/\/www.iestpsullana.edu.pe\/wp-content\/uploads\/2024\/10\/img_libro_reclamaciones.jpg 423w, https:\/\/www.iestpsullana.edu.pe\/wp-content\/uploads\/2024\/10\/img_libro_reclamaciones-300x99.jpg 300w\" sizes=\"(max-width: 423px) 100vw, 423px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf620e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5bf620e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc78c75 elementor-widget elementor-widget-heading\" data-id=\"fc78c75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 es un reclamo?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ede4d35 elementor-widget elementor-widget-heading\" data-id=\"ede4d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Se realiza cuando el consumidor no se encuentra conforme con el producto adquirido o con el servicio recibido.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5088636 elementor-widget elementor-widget-heading\" data-id=\"5088636\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 es una queja?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c886777 elementor-widget elementor-widget-heading\" data-id=\"c886777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Malestar o descontento por algo que est\u00e1 relacionado directamente al producto o servicio comprado o se refiere a una mala atenci\u00f3n al p\u00fablico.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cca6ec elementor-widget elementor-widget-heading\" data-id=\"2cca6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Puedes registrar tu reclamo, las 24 horas del d\u00eda, los 7 d\u00edas de la semana, pero ten en cuenta que si registras tu reclamo fuera de horario laboral ser\u00e1 registrado al d\u00eda h\u00e1bil siguiente para el inicio de su tr\u00e1mite.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c98c03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c98c03\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0782a85\" data-id=\"0782a85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9870e7 elementor-widget elementor-widget-heading\" data-id=\"a9870e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Horario de atenci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00beb73 elementor-widget elementor-widget-heading\" data-id=\"00beb73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lunes a viernes - 8:00 a.m. - 3:00 p.m.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97ddc82 elementor-widget elementor-widget-heading\" data-id=\"97ddc82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo presentarlo?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a639d65 elementor-widget elementor-widget-heading\" data-id=\"a639d65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Para el registro de tu reclamo o queja escr\u00edbenos al correo electr\u00f3nico : librodereclamaciones@iestpsullana.edu.pe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571),nuestra Instituci\u00f3n cuenta con el libro de reclamaciones virtual a su disposici\u00f3n. \u00bfQu\u00e9 es un reclamo? Se realiza cuando el consumidor no se encuentra conforme con el producto adquirido o con el servicio recibido. \u00bfQu\u00e9 es una [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14904","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.iestpsullana.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/14904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iestpsullana.edu.pe\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iestpsullana.edu.pe\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iestpsullana.edu.pe\/index.php?rest_route=\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iestpsullana.edu.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14904"}],"version-history":[{"count":22,"href":"https:\/\/www.iestpsullana.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/14904\/revisions"}],"predecessor-version":[{"id":14932,"href":"https:\/\/www.iestpsullana.edu.pe\/index.php?rest_route=\/wp\/v2\/pages\/14904\/revisions\/14932"}],"wp:attachment":[{"href":"https:\/\/www.iestpsullana.edu.pe\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}